Dick Finnegan is THE global turnover expert, having cut turnover by 30% and more for healthcare, manufacturing, logistics, distribution centers, call centers, and other industries…and on all six inhabited continents.
Dick has authored the top-selling SHRM-published book in history, The Power of Stay Interviews, along with four other books. BusinessWeek magazine has said “Finnegan offers fresh thinking for solving the turnover problem in any economy”. He has been similarly cited by Forbes, Chief Executive Magazine, and Consulting Magazine.
As a supremely rated speaker, Dick Finnegan opens executives’ eyes to turnover’s mega-impact on their productivity and profits and provides strongly-researched and business-driven ways to fix turnover, comparing those same solutions to the ways organizations improve sales and service.
He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida.
The Work-From-Home Challenge for Employee Engagement & Retention
Covid-19 stressed our workplaces in unprecedented ways, and just one outcome is the increased number of employees who will work from home. Gallup’s findings that the #1 reason employees leave and disengage is how much they trust their direct supervisors adds substantial burden to the already-challenging goal of retaining and engaging top performers. How can leaders build one-on-one trust virtually while working with teams who they might never meet in person? Learn the precise ways Stay Interviews can be modified to leverage trust and increase virtual productivity.
Leadership, Trust, and It’s Straight-Line Connection to Retention & Engagement
It’s a simple exercise. Ask a group of attendees to raise their hands if they’ve ever left a job for more pay. Then ask “Has anyone left a job because of an untrustworthy boss?” Twice as many hands will rise for the second question regardless of job level. Somewhere in the mix of exit surveys and other surveys for pay, benefits, and engagement, we’ve lost track of what really matters to keep our employees and motivate them to give their best – TRUST. It is leadership’s responsibility to train for it, coach for it, promote for it, and build the organizations upon its pillar. Learn the behaviors high-trust leaders utilize and apply, as well as the language and verbal cues that amplify their impact on teams and organizations so you too, can fully leverage these remarkable strengths.
Let’s Rethink Retention and Engagement
In our post-Covid way of work, engagement and retention have never mattered more. Common thinking is employees quit or disengage because of pay/benefits/recognition/communication and the like…when the deeply-researched top reason is they don’t trust their boss. Solutions are elusive, though, because trust coaching and courses don’t make a dent. But organizations and each of their leaders can make lasting improvements to engagement and retention. Attendees will learn business-based strategies and tools to build trust to greatly improve engagement and retention…and ultimately company profitability.
The Power of Stay Interviews
The NUMBER ONE reason employees engage or disengage, or stay versus leave, is how much they trust their boss. This is not an HR problem. It is a Leadership problem and it can be solved. Based on Dick Finnegan’s all-time top-selling SHRM book, The Power of Stay Interviews for Engagement and Retention, this session will give attendees real-world techniques including tools, Stay Interview success stories, and methods for forecasting future turnover.
How to Cut Employee Turnover 30% and More
Employee turnover is the #1 business obstacle in the U.S. and the world…and post-pandemic turmoil will make this problem worse. Most organizations are caught in the revolving door syndrome of employee surveys/program solutions/re-surveys with no change. The reason is clear, the main reason employees quit is they don’t trust their boss. Participants will learn how a 5-step employee retention improvement process has been applied in healthcare, manufacturing, call centers, and other industries to cut turnover 30% and more.
“I saw Dick speak at SHRM event. I waited after the show and followed him for 20 minutes as he walked out. The unemployment was extremely low and turnover was high. Dick got our team focused on the right metrics and used a system to change the plant saving us time and money.”
–Mike White, MasterLock
“Why ask Dick Finnegan to speak at your event? I’ve been managing conferences for over 20 years and Dick is always my first choice. Not second choice, first choice. Dick magically connects all eyes to his eyes so leaders on all levels gain a profound understanding of the responsibilities they accept when managing people and the very best ways to engage and retain them. Managers who hear Dick speak leave the room with no excuses for not improving engagement, retention, and productivity with their teams.”
—RD Whitney, CEO, 365 Media
“‘I heard Finnegan speak at a conference and immediately understood why Forbes and BusinessWeek have called him THE expert on employee retention, employee engagement, and stay interviews. He literally wrote the book on stay interviews and invented the concept. My career and the companies I’ve worked for have been better and more productive because I know Dick Finnegan. And he’s a great guy, someone you want your top team to know, learn from, and stay in contact with.”
–Timothy Juergensen, Vice President and Chief Employee Experience Officer, Covenant Health
“I’ve been coaching professional speakers for 25 years and here is what you get in Dick Finnegan: Game-changing people-management ideas, speaking skills that keep all ears anticipating his next sentence, and fun. I will not forget how the room burst with laughter when he asked, “When’s the last time you heard a really good worker say ‘My boss treats me like dirt but I’m holding on for employee appreciation week’?” If you have a chance to hear Dick Finnegan speak, don’t miss it.”
—Susan Farwell, President, The Executive Speaker